Privacy Policy
Husel (Хүсэл) tarot service on Facebook Messenger and Instagram
Last updated: 15 August 2026 · Effective: 15 August 2026
Husel ("Хүсэл", "we", "us") is a tarot reading service operated by Urstory Studio, Ulaanbaatar, Mongolia. We deliver readings through the Husel Facebook Page on Messenger and through the @ask.husel Instagram account. This policy explains what personal data we collect when you message us, why we collect it, who we share it with, how long we keep it, and how you can have it deleted.
By messaging Husel on Messenger or Instagram, you agree to this policy. If you do not agree, please do not message the service.
1. Who is responsible for your data
Data controller: Urstory Studio (Husel)
Location: Ulaanbaatar, Mongolia
Privacy contact: khulan@urstory.studio
Meta App ID: 1366140708693772
2. What we collect
2.1 Information Meta gives us when you message us
When you send a message to the Husel Page or Instagram account, Meta Platforms provides us with a limited profile so we can reply to you:
- Your scoped Messenger or Instagram user ID (a per-app identifier, not your Facebook or Instagram account password or email)
- Your public display name
- Your public profile picture, where Meta makes it available
- Your locale, timezone and gender, where Meta makes these available
We do not receive your Facebook or Instagram password, your friends list, your posts, or any content outside our conversation with you.
2.2 Information you give us in the conversation
- The content of the messages you send us, including the question or intention you write before a reading
- Buttons and menu options you tap
- Optional details you choose to share, such as your name, date of birth or birth time, when you request a reading that uses them
- An email address, if you give us one so we can send a reading as a PDF
2.3 Information created by using the service
- Your reading history: the cards drawn, their orientation, the spread used, and the text of the reading we produced
- Session state, so a multi step flow can continue where you left off
- Your entitlements, meaning which readings you have paid for and may access
- Timestamps of your messages and readings
2.4 Payment information
Paid readings are charged in Mongolian tögrög through QPay. Payment is completed inside your own banking application. We store the QPay invoice identifier, the product purchased, the amount, the payment status and the time of payment.
We never see or store your card number, bank account number, CVV or banking credentials. Those are handled entirely by QPay and your bank.
2.5 What we do not collect
We do not collect location data, contacts, device identifiers, advertising identifiers, biometric data, or health records. We do not use cookies or tracking pixels for advertising in the messaging service.
3. Why we use your data
| Purpose | Data used |
|---|---|
| Reply to you and deliver your reading | Messenger or Instagram ID, message content, name |
| Generate a personalised reading | Your question, optional birth details, cards drawn, recent reading history |
| Apply the free daily limit and prevent abuse | User ID, timestamps |
| Take payment and unlock a paid reading | QPay invoice record, entitlements |
| Quality check a paid reading before delivery | The draft reading text and your question |
| Support, when you write to us with a problem | Conversation history |
| Improve the accuracy and language quality of readings | Aggregated and de-identified reading text |
| Accounting and tax records | Payment records |
We do not use your data for advertising, and we do not sell your data to anyone, ever.
4. Automated processing and human review
Readings are drafted by an artificial intelligence system. We use Anthropic's Claude as our language model. The text of your question and the cards drawn are sent to that model in order to produce the reading. We do not send your name, your Messenger identifier or your payment information to the model.
Paid readings are reviewed by a member of our team before they are sent to you. That reviewer can see the reading text and the question you wrote. This human quality gate is deliberate: it is how we keep readings accurate and well written in Mongolian. If you would prefer that no person reads your question, use the free reading, which is delivered automatically without human review.
No decision with a legal or similarly significant effect on you is made automatically. Readings are for entertainment and personal reflection only.
5. Who we share data with
We share data only with the service providers needed to run Husel, and only to the extent each one needs:
| Provider | Purpose | What it receives |
|---|---|---|
| Meta Platforms | Message delivery on Messenger and Instagram | Your user ID and the messages we send you |
| Supabase | Database and file hosting | Profile, readings, entitlements, payment records |
| Anthropic (Claude) | Generating reading text | Your question and the cards drawn, without identifiers |
| QPay | Payment processing | Invoice amount and reference |
| Resend | Sending a reading to your email address | Your email address, your name, the opening of your reading and your reading PDF |
| n8n | Workflow automation on our own server | Data in transit between the systems above |
| Notion | Internal review queue for paid readings | Draft reading text and the question |
Some of these providers operate servers outside Mongolia, including in the United States and the European Union. By using Husel you consent to your data being transferred and processed in those countries.
We may also disclose data where we are required to by Mongolian law, by a court order, or to protect the safety of a person.
6. How long we keep it
- Conversation and reading history: kept while your account is active, so that a reading can refer back to earlier ones. Deleted on request.
- Profile record: kept while your account is active. Deleted on request.
- Payment records: kept for as long as Mongolian accounting and tax law requires, even after a deletion request. These are anonymised so they are no longer linked to your profile.
- Draft readings in the review queue: removed once the reading has been delivered.
- Emails we have sent you: a copy of each message, including its content and your address, is held by our email provider for 30 days and is then deleted automatically.
7. Your rights, and how to delete your data
You can ask us to show you the data we hold about you, correct it, or delete it. You can also withdraw consent at any time by ceasing to use the service.
How to request deletion
Choose either method:
- Send the message
DELETE MY DATAto the Husel Page on Messenger or to @ask.husel on Instagram, or - Email khulan@urstory.studio with the subject line Data deletion request and the name you use on Messenger or Instagram.
We will confirm receipt and complete the deletion within 30 days. We will delete your profile, your conversation history, your readings and your entitlements. Payment records are anonymised rather than deleted, because we are required to retain them for accounting purposes.
If we have already emailed you a reading, a copy of that message also sits with our email provider, Resend, for up to 30 days. We ask Resend to remove it as part of your deletion request, and in any case it is deleted automatically once those 30 days have passed.
Deleting your data ends your access to any readings you have already purchased. This cannot be undone.
Separately, you can remove Husel's access from your Meta account at any time in your Facebook or Instagram settings. Doing so stops future data sharing but does not by itself delete data we already hold, so please also send a deletion request.
8. Security
Data is stored in an access controlled database. Access is limited to the small number of people who operate the service. Traffic between our systems is encrypted in transit. No system is perfectly secure, and we cannot guarantee absolute security, but we will notify affected users without undue delay if a breach affecting personal data occurs.
9. Children
Husel is intended for adults. The service is not directed at anyone under 18, and we do not knowingly collect data from anyone under 18. If you believe a minor has used the service, contact us and we will delete the data.
10. Nature of the service
Tarot readings provided by Husel are for entertainment and personal reflection. They are not medical, psychological, legal or financial advice, and should not be relied on as a substitute for a qualified professional.
11. Changes to this policy
We may update this policy. The updated version will be posted at this address with a new "last updated" date. If the change is material, we will tell you in the messaging thread before it takes effect.
12. Contact
Questions about this policy or about your data:
ur|story studio (Husel), Ulaanbaatar, Mongolia
khulan@urstory.studio